Ageless Wellness Spa (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites (agewellspa.com and booknaplesspa.com, which redirects to agewellspa.com), schedule appointments, use our services, or otherwise interact with us.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our services.

1. Information We Collect

Personal Information You Provide

• Full name, email address, phone number, and mailing address
• Date of birth and gender (for wellness assessments and health-related services)
• Health history, medical conditions, and wellness goals relevant to your treatments
• Payment information (credit/debit card details processed securely through our payment processor)
• Membership details, session preferences, and booking history
• Communications with us via phone, email, or contact forms

Information Collected Automatically

• IP address, browser type, operating system, and device identifiers
• Pages visited, links clicked, and time spent on our website
• Referring URLs and search terms used to find our website
• Cookie data and similar tracking technologies (see Section 6)

Information from Third Parties

• Booking and scheduling data from our appointment platform (cxrsystems.com)
• Payment processing data from our payment gateway
• Analytics data from Google Analytics and Google Tag Manager
• Social media information if you interact with us on Facebook or Instagram

2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and manage your appointments and wellness sessions
• Process membership enrollments, renewals, and billing
• Provide personalized wellness recommendations and treatment plans
• Communicate with you about your appointments, services, and account
• Send promotional emails, newsletters, and special offers (with your consent)
• Respond to your inquiries and provide customer support
• Process payments and prevent fraudulent transactions
• Improve our website, services, and overall customer experience
• Comply with legal obligations and protect our legal rights
• Administer our loyalty and rewards program

3. Health Information

Special Considerations for Health Data

• We collect certain health-related information to provide appropriate wellness services, including information about medical conditions, medications, and wellness goals.
• This health information is used solely to personalize your treatments and ensure your safety during sessions.
• We do not sell, rent, or share your health information with third parties for marketing purposes.
• Our staff are trained to maintain the confidentiality of your health information.
• Please note: We are a wellness spa and not a covered entity under HIPAA. However, we are committed to treating your health information with the utmost care and discretion.

4. How We Share Your Information

We may share your information with:

• Service Providers: Third-party vendors who assist in operating our website, processing payments, sending emails, and managing our booking system (e.g., cxrsystems.com for appointment scheduling).
• Analytics Partners: Google Analytics and Google Tag Manager to understand website usage and improve our services.
• Legal Authorities: When required by law, court order, or governmental regulation, or to protect the rights, property, or safety of Ageless Wellness Spa, our clients, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell, trade, or rent your personal information to third parties for their own marketing purposes.

5. Data Retention

Retention Periods

• We retain your personal information for as long as your account is active or as needed to provide services.
• Membership and transaction records are retained for a minimum of 7 years for accounting and legal compliance purposes.
• Health-related information is retained for as long as necessary for your ongoing care and as required by applicable law.
• You may request deletion of your personal data at any time, subject to our legal obligations (see Section 9).

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and login status
• Analyze website traffic and usage patterns via Google Analytics
• Enable Google Tag Manager functionality for tracking and analytics
• Improve website performance and personalize your experience

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies.

7. Data Security

Security Measures

• We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
• Payment information is encrypted using SSL/TLS technology and processed through secure, PCI-compliant payment processors.
• Access to personal information is restricted to authorized staff who require it to perform their job functions.
• While we take reasonable precautions, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information (subject to legal retention requirements).
• Opt-Out: Unsubscribe from marketing emails at any time using the unsubscribe link in any email, or by contacting us directly.
• Data Portability: Request a copy of your data in a portable format.
• Restriction: Request that we restrict processing of your information in certain circumstances.

Florida Privacy Rights

• As a Florida-based business, we comply with applicable Florida privacy laws. Florida residents may have additional rights regarding their personal information. Please contact us to exercise any of your rights.

9. Children’s Privacy

Our Services and Minors

• Our services are intended for individuals 18 years of age and older.
• We do not knowingly collect personal information from children under 13.
• If you believe we have collected information from a minor, please contact us immediately and we will take steps to delete such information.

10. Third-Party Links

External Websites

• Our website may contain links to third-party websites, including our booking platform and social media pages.
• We are not responsible for the privacy practices of these external sites.
• We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

Policy Updates

• We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law.
•  We will notify you of material changes by posting the updated policy on our website with a revised effective date.
• Your continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Ageless Wellness Spa
• 3411 Tamiami Trl N #200, Naples, FL 34103
• Phone: +1 239-241-5718
• Email: info@agewellspa.com
• Websites: agewellspa.com | booknaplesspa.com